CK4 Privacy Policy — How We Handle Your Personal Data in Bangladesh

1. Introduction

CK4 operates the sports betting platform available at ck4.bar. As part of running this platform, CK4 collects and processes certain personal information about its members. This Privacy Policy describes what data is collected, why it is collected, how it is used, and the choices available to you as a member.

This policy applies to all users who register an account on CK4, visit the platform, or interact with any of its features. By registering and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how CK4 handles personal data, you should not register or continue using the platform.

This Privacy Policy should be read alongside the Terms and Conditions, which govern the overall use of the CK4 platform. Both documents together form the agreement between you and CK4.

CK4 is an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data has been collected from a person under 18, that data will be deleted and the associated account closed.

2. What Data CK4 Collects

CK4 collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the platform, and in some cases from third-party sources used to verify your identity.

The categories of data CK4 may collect include:

CK4 collects only the data that is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as health information, religious beliefs, or political opinions.

3. How CK4 Uses Your Data

CK4 uses the personal data it collects for the following purposes:

• Account management: To create and maintain your CK4 account, verify your identity, and process your registration.
• Platform operation: To process bets, manage your account balance, and provide access to the features of the platform.
• Age and identity verification: To confirm that all members are adults aged 18 or above, as required for an adults-only platform.
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, and misuse of the platform.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and to apply self-exclusion or limit requests made by members.
• Customer support: To respond to your queries, resolve disputes, and handle complaints.
• Legal and compliance obligations: To meet any applicable legal requirements, including responding to lawful requests from authorities.
• Platform improvement: To analyse usage patterns and improve the performance and usability of the CK4 platform.

CK4 does not use your personal data to build profiles for sale to third-party advertisers. Data used for platform improvement is analysed in aggregate form where possible, rather than at the individual level.

4. Data Sharing and Third Parties

CK4 does not sell your personal data to third parties. However, CK4 may share your data with certain third parties in the following circumstances:

• Service providers: CK4 works with third-party companies that help operate the platform, including payment processors, identity verification services, and technical infrastructure providers. These companies are permitted to use your data only to provide services to CK4 and are bound by appropriate data processing agreements.
• Legal obligations: CK4 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities when required to do so by law or in response to a valid legal request.
• Fraud and security: In cases of suspected fraud, money laundering, or other serious misconduct, CK4 may share relevant data with appropriate authorities or third-party fraud prevention services.
• Business transfers: In the event of a merger, acquisition, or transfer of assets, your personal data may be transferred as part of that transaction. CK4 will notify affected members if such a transfer occurs and their data is involved.

When CK4 shares data with third-party service providers, it takes reasonable steps to ensure those providers maintain appropriate security standards. CK4 does not transfer personal data to parties that do not have adequate data protection measures in place.

5. Cookies and Tracking Technologies

CK4 uses cookies and similar technologies to operate the platform and improve the member experience. Cookies are small text files stored on your device when you visit the platform. They help CK4 remember your session, maintain your login state, and understand how the platform is being used.

The types of cookies CK4 uses include:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Functional cookies: Used to remember your preferences, such as language settings or display options, so you do not need to re-enter them each time.
• Analytics cookies: Used to collect aggregated data about how members use the platform, such as which pages are visited most often. This data helps CK4 identify areas for improvement.

CK4 does not use cookies to serve third-party advertising or to track your activity across other websites. You can manage cookie settings through your browser. Disabling essential cookies may affect the functionality of the platform.

6. Data Retention

CK4 retains personal data for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable legal obligations. The retention periods for different categories of data vary depending on the nature of the data and the reason it was collected.

As a general guide:

• Account registration data is retained for the duration of your account and for a period after account closure as required for legal and compliance purposes.
• Transaction and betting records are retained for a minimum period to meet financial record-keeping requirements.
• Identity verification documents are retained for the period required by applicable regulations and then securely deleted.
• Support communications are retained for a reasonable period to allow for follow-up and dispute resolution.

When data is no longer required, CK4 takes steps to securely delete or anonymise it. Anonymised data that cannot be linked back to an individual may be retained for longer periods for analytical purposes.

7. Your Data Rights

As a member of CK4, you have certain rights in relation to the personal data CK4 holds about you. These rights include:

• Right of access: You can request a copy of the personal data CK4 holds about you. CK4 will respond to such requests within a reasonable timeframe.
• Right to correction: If any of the personal data CK4 holds about you is inaccurate or incomplete, you can request that it be corrected. You can update some information directly through your account settings.
• Right to deletion: In certain circumstances, you can request that CK4 delete your personal data. This right is subject to CK4's legal obligations to retain certain records.
• Right to restrict processing: You can request that CK4 limit how it uses your data in certain circumstances, for example while a correction request is being reviewed.
• Right to object: You can object to certain uses of your data, including use for direct marketing purposes.

To exercise any of these rights, contact CK4 support by email. CK4 may need to verify your identity before processing a data rights request. Requests will be handled within a reasonable period, and CK4 will inform you if any request cannot be fulfilled and explain the reason.

8. Data Security

CK4 takes the security of your personal data seriously. The platform uses technical and organisational measures to protect your data against unauthorised access, loss, or misuse. These measures include encrypted data transmission, access controls that limit who within CK4 can access personal data, and regular reviews of security practices.

Despite these measures, no online platform can guarantee absolute security. You also play a role in keeping your data safe. CK4 recommends that all members:

• Use a strong, unique password for their CK4 account and do not reuse passwords from other services.
• Never share their login credentials with anyone else, including family members.
• Log out of their account when using a shared or public device.
• Contact CK4 support immediately if they suspect their account has been accessed without their permission.

CK4 will never ask you for your password by email, phone, or any other channel. If you receive a message claiming to be from CK4 and asking for your password, do not respond and report it to CK4 support.

9. Responsible Gaming and Your Data

CK4 is an adults-only platform and takes responsible gaming seriously. As part of this commitment, CK4 uses member data to support responsible gaming tools and to identify patterns that may indicate a member is experiencing difficulty managing their betting activity.

If you use responsible gaming tools such as deposit limits, session reminders, or self-exclusion, CK4 stores and processes the relevant data to enforce those settings across your account. This processing is carried out in your interest and forms part of CK4's commitment to adult members in Bangladesh who choose to use these tools.

CK4 does not use responsible gaming data for marketing purposes. If you have self-excluded, CK4 will not send you promotional communications for the duration of your exclusion period. For more information about the responsible gaming tools available on CK4, visit the Responsible Gaming page.

10. Updates to This Privacy Policy

CK4 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable laws, or improvements to data handling practices. The date of the most recent update is shown at the top of this page.

When significant changes are made to this policy, CK4 will take reasonable steps to notify active members, which may include a notice on the platform or a communication to your registered email address. Continued use of the CK4 platform after an updated policy has been published constitutes acceptance of the revised terms.

CK4 recommends that members review this page periodically to stay informed about how their data is being handled. If you have questions about any aspect of this Privacy Policy, contact CK4 support by email. The support email address is listed in the footer of this page.